Privacy policy

Privacy Policy

Welcome to CottCraft!
This Privacy Policy, together with our Terms of Use, describes the policies and procedures of CottCraft (“Company”/ “We”/ “Us”/ “Our”) for the collection, storage, use, and disclosure of the information provided by our customers, stakeholders, and visitors who access our website, www.cottcraft.com (hereinafter referred to as "User"/"Users"/"User’s"/"you"/"your"/"customer").

CottCraft is engaged in the business of selling men’s ethnic wear and accessories through retail and eCommerce platforms. This Privacy Policy explains your rights in relation to your information, how we protect & use it, and how you can contact us in case you have a concern.
This Privacy Policy is an electronic record in the form of a legally binding electronic contract under the Information Technology Act, 2000, and its applicable rules, including the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data of Information) Rules, 2011.

By accessing and using our website/services, you agree and consent to this Privacy Policy. If you do not agree, kindly do not use this platform.

Information We Collect

We may collect the following types of personal and sensitive personal information (“Personal Information”):

Name, email address, phone number, postal/billing address

Login/account details created on our platform

Payment details (bank account, UPI ID, or card details – stored in encrypted form)

IP address, device details, browser information

Demographic details like gender, location, preferences

KYC details (if required for financial or contractual purposes)

Order history, product reviews, communications with us

How We Collect Information

Website & Cookies: When you visit cottcraft.com, we collect technical data through cookies to improve the browsing experience.

Account Information: Information provided voluntarily when you register, shop, subscribe, or interact with us on social media.

KYC/Business Relations: If applicable, we may collect government-issued ID proofs for verification.

Why We Collect Your Information

We collect and use your information to:

Process and deliver your orders

Personalize and improve your shopping experience

Inform you about offers, new launches, and collections

Facilitate returns, replacements, and refunds

Improve our product range and services

Detect and prevent fraud or misuse

Fulfil legal, regulatory, and tax obligations

Cookies

We use cookies for:

Session management and login authentication

Remembering preferences (size, color, category filters)

Improving site performance and personalization

Marketing and targeted advertising (Google, Facebook, etc.)

You can manage or block cookies via your browser settings, but some features of the website may not work properly.

Sharing of Information

We do not rent or sell your personal information. However, we may share it with:

Trusted partners (delivery companies, payment gateways, IT service providers, etc.) under confidentiality agreements

Government or law enforcement agencies when legally required

Business transfers (merger, acquisition, sale of assets)

In all cases, your information is handled securely and used strictly for service delivery.

Your Rights

As a User, you have the right to:

Access and request a copy of your personal data

Correct inaccuracies in your personal data

Request deletion of your data (subject to legal/contractual obligations)

Opt-out of marketing communications

Withdraw consent at any time

Data Security

We use SSL encryption (GoDaddy SSL) to protect data transmission.
Payment details are stored in encrypted, secure servers.
Strict security protocols and safeguards are in place, but no method is 100% secure.

Data Retention

We retain your personal data for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. Account information remains stored as long as the account is active.

Policy for Minors

Our services are not directed to children under 18. If you are under 18, parental/guardian consent is required to use our platform.

International Transfer of Data

Your data may be stored and processed outside India where our partners operate. We ensure adequate data protection measures are followed in such transfers.

Changes to Privacy Policy

We may update this Privacy Policy periodically. The revised version will be posted on www.cottcraft.com. Continued use of our services constitutes acceptance of the updated policy.

Contact Us

For queries, concerns, or complaints regarding this Privacy Policy, please contact us:
CottCraft – Customer Support
📧 Email: support@cottcraft.com
🌐 Website: www.cottcraft.com