Privacy Policy

Privacy Policy

Effective Date: 22 Sep 2025
Last Updated: 31 October 2025

This Privacy Policy (“Policy”) describes how CottCraft, its subsidiaries and affiliates (“we”, “us”, “our”) collect, use, store, disclose and protect personal information of visitors and users (“you”, “your”, “User”) of our website www.cottcraft.com (“Platform”) and related services.

By accessing or using the Platform, you agree to the collection and use of your information in accordance with this Policy. If you disagree with any part of this Policy, please do not use our Platform.

1. Information We Collect

1.1 Information You Provide

We collect information you voluntarily provide when you:

  • create an account or register on the Platform;

  • place an order or make a purchase;

  • contact us for support or inquiries;

  • subscribe to newsletters, promotional offers or other communications;

  • provide reviews, feedback or other user-generated content.

Such information may include:

  • name, email address, postal address, phone number;

  • payment information (via secure payment gateways) – note: we do not store full payment card details unless required and encrypted;

  • account credentials (username, password);

  • shipping and billing addresses;

  • order history and transaction details.

1.2 Information Collected Automatically

When you use our Platform, we may automatically collect certain technical or usage information such as:

  • IP address, device type, operating system, browser type;

  • pages visited, time spent, referring/exit pages;

  • browsing behaviour and interaction with the Platform;

  • cookies and similar tracking technologies (see Section 4).

1.3 Information from Third-Parties

We may receive information from third-party services such as payment processors, logistics/courier partners, marketing platforms, analytics providers. This helps us fulfil orders, manage shipping/delivery, and optimise our services.

2. How We Use Your Information

We use your personal information for purposes including:

  • processing and fulfilling your orders, shipping and delivery;

  • managing your account and customer service;

  • sending you transactional communications (order confirmations, shipping updates, account notifications);

  • sending you marketing/promotional communications (with your consent) about new products, offers, events;

  • analysing and improving our Platform, features, performance and user experience;

  • fraud prevention and security, ensuring compliance with applicable laws;

  • customising your experience and showing you relevant products or offers.

If you no longer wish to receive marketing communications, you may opt-out (see Section 7).

3. Disclosure of Your Information

We may share your personal information:

  • with our trusted service providers and partners (e.g., payment gateways, courier companies, email/marketing platforms, analytics services) to perform services on our behalf;

  • with third-party advertising or remarketing networks (where you have given your consent);

  • if required by law, regulation, legal process or governmental request;

  • to protect our rights, property or safety, our users or others;

  • in connection with a corporate transaction (e.g., merger, acquisition, sale of all or part of our business).

We do not sell your personal information to unaffiliated third parties for their direct marketing purposes without your consent.

4. Cookies, Tracking & Similar Technologies

We use cookies, web beacons, local storage and similar technologies to collect usage information, support functionality, remember your preferences, analyse trends, deliver personalised content and advertising.

You can control cookies via your browser settings; however, disabling cookies may affect your ability to use certain features of the Platform.

5. Data Retention

We will retain your personal information only for as long as necessary to fulfil the purposes outlined in this Policy or as required by law. When information is no longer needed, we will securely delete or anonymise it.

6. Data Security

We implement appropriate technical and organisational measures (such as encryption, access controls, secure servers) to safeguard your personal information from unauthorised access, disclosure or alteration.

However, no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

7. Your Rights & Choices

  • You may access, correct, update or delete your personal information by logging into your account or contacting us at the email below.

  • You may opt-out of marketing emails/communications by following the unsubscribe instructions or contacting us directly.

  • You may disable cookies via your browser settings (see Section 4).

  • To the extent applicable, you may have rights under applicable data-protection laws (e.g., access, rectification, restriction of processing, portability, erasure). Please contact us to exercise these rights.

8. International Transfers

If you use the Platform from outside India, please note that your information may be transferred to, stored in, and processed in India and/or other jurisdictions where our service providers operate. By using the Platform, you consent to such transfers.

9. Children’s Privacy

The Platform is not intended for children under 18. If we learn that we have collected personal information from a person under 18 without parental consent, we will take steps to delete that information.

10. Changes to This Privacy Policy

We may update this Policy from time to time. We will post the “Last Updated” date at the top and, if material changes are made, we may notify you (e.g., via email or notice on the Platform). Your continued use of the Platform after changes constitutes your acceptance of those changes.

11. Contact Us

If you have any questions, concerns or requests related to this Policy or our data-practices, please contact:

Grievance Officer
Email: support@cottcraft.com
Address: CottCraft, Kaluahi, Madhubani, Bihar – 847229, India

End of Privacy Policy